Multivendor ATM Monitoring FAQs

Perfo® is a complete ATM self service terminal management and monitoring solution. It helps financial institutions, banks and ATM operators remotely manage their ATM network’s availability, cash levels, device status, network status, transaction performance and content delivery.

Perfo® is capable of managing cash dispenser (ATMs), cash deposit machines (CDMs), cash recyclers (CRMs), interactive teller machines (ITMs) and other kiosks.

Perfo® supports NCR, Diebold Nixdorf, Nautilus Hyosung, GRG, OKI, Hitachi, AGS, Lipi data systems and Vortex ATMs. Perfo® can be made to work on any new brand of ATM with little to no customization.

The modules available in Perfo® are

• Journal Records Management - Electronic Journal Management, Camera Image Pulling, Dispute Resolution

• Content and Patch Distribution - Content/Screen Distribution, Software Patch Distribution

• Availability Monitoring - Availability Monitoring, Trend Dashboards, Cash Level Monitoring, Asset Management, Remote Administration

• Incident Management - Ticket Assignments, Alerts, Reminders, Escalation, Vendor TAT and SLA Reports

• Business Analytics - Terminal Performance Analytics, Transaction Analytics, Vendor Performance Analytics

Yes. Perfo® can pull electronic journals, transaction images and transaction video (captured by front camera, cash slot camera and surveillance camera) for immediate dispute resolution.

Yes. With Perfo®, banks can access real time last minute transaction journal of ATMs anytime anywhere.

Absolutely, Perfo helps financial institutions to comply with regulatory guidelines on quicker dispute resolution and in turn increases overall customer satisfaction.

Yes, that’s the big deal. You don’t have to waste time browsing the image directories of the ATM to locate the images/videos of a transaction.

Perfo® supports agent based monitoring and switch based monitoring. If you choose to do agent based monitoring, Perfo® agent software has to be installed in the ATM. The agent might have to be whitelisted if the ATM has any Endpoint Protection/Security enabled. If you choose to do switch based monitoring, no software is required to be installed on the ATM. However, EJ pulling is agent based only, hence, the same Perfo® agent software needs to be installed in the ATM for EJ pulling.

Perfo® monitoring solution sends real time instant notification through email, SMS, Mobile app notifications to the designated personnel, be it the ATM custodian, Cash Loading Agencies, FLM / SLM service providers.

Perfo® Incident management system not only raises tickets but also auto assigns them to branch staff/custodians, cash loading vendors, ATM service vendors, etc based on the configured business rules. Perfo® also tracks progress of resolution and does send reminders / escalations as configured.

Yes. Perfo® has the capability to remotely reboot /shut down / reset ATM hardware / run diagnostics.

Yes. Perfo® can push screens / new content to the ATMs remotely and also verify what screen is being displayed currently.

Yes. With ATM software security becoming a top priority in various countries, Perfo® can produce reports of the versions of Operating System and Application Software deployed in your ATM fleet.

Perfo® incident management module can be configured with the business rules for ticket resolution reminders and escalations to ATM service vendors at various regions and levels.

The Business Analytics module in Perfo® helps in measuring your ATM fleet performance, transaction performance and downtime analytics, top problem contributors, top vendor SLA violations.

Perfo® supports web logins and mobile apps. Mobile apps are available in Android Play Store and Apple Store, you could search for the app as “Vortex Perfo”. The back end server can be deployed either on-premise or on the cloud.

Perfo® scales to tens of thousands of ATMs.